😴 100 Nights Trial | 🚚 Free Delivery | 💰 0% Instalment Plan | 🌟 10 Years Warranty

Frequently Asked Questions

Welcome to Sonno Support. Have questions? We're here to help! Our knowledge base and FAQs below should have most of the answers you need. But, feel free to reach out anytime.

Care

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What type of bed frame should I use?

Sonno mattresses are compatible for most bed frames and bases including box foundation, slatted base, adjustable base, and even on the floor. Bear in mind that the firmness might be different according to the base used (i.e. divan and floor base might feel firmer, slatted base might feel softer). We suggest a solid flat surface.

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Can I sleep on my mattress right after unboxing it?

We recommend allowing one hour for your mattress to expand before sleeping on it. After 24 hours, your mattress will have fully taken shape and will perform at its best!

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Should I flip or rotate my mattress?

The Sonno mattresses are designed to be used one way up, so flipping is not required. We recommend rotating the mattress 180 degrees every six months to maximise performance and durability.

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Can I unzip my Sonno mattress cover and wash it?

Yes, you can do it with the Sonno Original! Gone are the days of sleeping on dirty, stained mattresses. With the Sonno Original you can easily unzip your mattress cover and hand-wash it in warm soapy water. Remember to line dry the cover and treat it as you would do with your favourite dress. The Sonno Lite does not have a removable and washable cover, however you can easily use a steam cleaner periodically to refresh and sanitise the soft knitted fabric of the cover.

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What kind of sheets will fit my Sonno mattress?

Standard size bed sheets will perfectly fit your new Sonno.

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How do I clean my Sonno mattress?

Sonno Original: you can unzip your mattress cover from the side, then wash it with cold water (machine or by hand) and line dry it only. Sonno Lite: you can easily use a steam cleaner periodically to refresh and sanitize the soft knitted fabric of the cover.

Design & Technology

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How thick is the mattress?

The Sonno Original depth is 23 cm (9 inches), while the Sonno Lite is 18 cm (7 inches). 

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Can I test out the mattress before purchasing?

You have 100 nights home trial to fall in love with your Sonno mattress. If you are not happy, you can easy write us back and return the mattress - you will be 100% refunded. Read more on our Terms & Conditions.

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Do you make a custom size?

Unfortunately, we do not offer custom sizes at the moment. However, you can follow us on Facebook. We will keep our community posted!

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How deep is the mattress?

The Sonno Original mattress depth is 23 cm (9 inches). The Sonno Lite mattress depth is 18 cm (7 inches).

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How firm is the mattress?

Our medium-firm mattresses are 6.5 to 7.5 on a firmness scale of 1-10, with 1 being very soft and 10 being hard.

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How much does the Sonno mattress weigh?

The Sonno Original comes in four different sizes with specific weights: 

  • Single mattress: 20 kg
  • Super Single mattress: 23 kg
  • Queen mattress: 32 kg
  • King mattress: 38 kg

The Sonno Lite comes in four different sizes with specific weights: 

  • Single mattress: 12.7 kg
  • Super Single mattress: 15 kg
  • Queen mattress: 21.2 kg
  • King mattress: 24 kg
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Where is Sonno made?

Sonno Original is designed in Italy and responsibly manufactured in Malaysia.

Sonno Lite is designed in Italy and responsibly manufactured with a leading factory in China, adhering to the highest quality standards in the industry.

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What safety tests have been done?

We put the Sonno mattresses through serious testing for comfort, design and most importantly, safety. Sonno mattress is SGS certified.

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Why should I avoid the spring mattress?

You may be surprised to find out that the mattress you are lying on could, in fact, be acting as a radiation antenna. This is a problem because an antenna will amplify electromagnetic waves, and some electromagnetic radiation has been linked to certain diseases. You don't want to be spending a third of your life lying in an electromagnetic field, yet this is exactly what you are doing if your mattress has any metal in it.

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Which are the benefits of a latex mattress?

The latex mattress has three properties that help you to sleep well and live better:

  • the mattress is breathable, thanks to the latex porosity
  • the mattress is hygienic, since latex is a natural fiber
  • the mattress supports your weight, thanks to the elasticity of the material

The mattress must have an elastic structure which supports the body, while its porosity ensures perfect breathability that rapidly eliminates the body’s humidity. The result is a breathable, hygienic mattress, as well as one that is welcoming and supportive.

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What is natural latex and why is it used?

Latex foam is produced by vulcanising liquid latex. The vulcanisation process crosslinks latex particles with sulfur through the application of heat and accelerators such as zinc oxide. Latex does not retain heat and provides a high level of pressure relief from its bounce-back effect. It also provides excellent motion-transfer properties.

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Why is Sonno mattress priced much lower than a similar mattress sold in a store?

Most mattresses are priced unrealistically high. By selling online, we do not waste money on large showrooms with pushy salespeople and we cut away the multiple channels of distribution, advertising and high showroom rental. The sale is done directly from the factory to consumers. By compressing the mattress into a box, we reduce the storage and delivery costs too. Just a brilliant mattress sold at a fair price.

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How many types of mattresses do you have?

We have 2 mattresses, the Sonno Original and the Sonno Lite. Sonno Original has 3 layers of Natural Latex, Memory Foam and Support Foam, while the Sonno Lite has 2 layers, Memory Foam and Support Foam. While the Sonno Original is 23 cm (9” thick), the Sonno Lite is 18 cm (7” thick). Sonno Original also has a removable and washable cover, while Sonno Lite has a knitted fabric cover not removable. 

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What’s the difference between Sonno Original and Sonno Lite?

Sonno Original has 3 layers of Natural Latex, Memory Foam and Support Foam, while the Sonno Lite has 2 layers, Memory Foam and Support Foam. While the Sonno Original is 23 cm (9” thick), the Sonno Lite is 18 cm (7” thick). Sonno Original also has a removable and washable cover, while Sonno Lite has a knitted fabric cover not removable. Find more details here.

Instalment Payment

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Where can I learn more about hoolah?

For more information about hoolah, please visit their website or check out their Facebook and Instagram page.

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What does hoolah cost?

hoolah is a free payment service offered by your retailer. If you are a consumer purchasing with hoolah, you’ll not be charged anything. You only pay what you see.

For each purchase (Order), you will be required to make four instalments. If you fail to make an instalment repayment on the due date, we may impose a Late Payment penalty.

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Who can use hoolah?

Currently, hoolah is available to all residents of Singapore aged 18 years old and above. Here are the items which you are required to provide:

  • A Singapore NRIC or FIN number
  • A mobile phone number issued with a Singapore prefix (+65)
  • A valid email address
  • Credit card / Debit card issued by a financial institution
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How it works

1) Checkout as usual: select the items you want and pay with hoolah at checkout. No processing fees, credit checks or waiting time.

2) Enter your details: share more about yourself and add your debit or credit card details for payment.

3) Auto instalments: you no longer need to worry about late repayment. Instalments will be charged automatically on due date.

4) Instalment updates: receive updates for every instalment payment. Keep track of how much you have paid and what’s left.

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What is hoolah?

hoolah is a financial technology company that is based in Singapore. It allows retailers like Sonno to offer you to buy now and pay later – 3 instalments over 3 months with 0% interest.

Packaging & Sizes

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Do I have to unbox the Sonno myself? Is it easy to set up my mattress?

Once you have received your new Sonno, setting it up is quick and simple – just follow these steps:

  • Unbox your Sonno box on its side in the room you’ll be using it.

  • Cut open the outer plastic wrap using the letter opener found inside the box in your welcome kit. Poke a hole, then slowly glide the blade across the plastic. (Be careful: don’t cut the mattress itself).

  • Flatten out your Sonno and tear open the inner plastic wrap with your hands.

  • Allow an hour for the mattress to expand. It will take 24 hours to fully expand, but you can use it almost immediately.

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How big is the box?

We have different sizes for each mattress: Sonno Original Single box size: 32 x 32 x 98 cm Sonno Original Super Single box size: 32 x 32 x 107 cm Sonno Original Queen box size: 32 x 32 x 158 cm Sonno Original King box size: 32 x 32 x 188 cm Sonno Lite Single box size: 30 x 30 x 98 cm Sonno Lite Super Single box size: 30 x 30 x 107 cm Sonno Lite Queen box size: 30 x 30 x 158 cm Sonno Lite King box size: 30 x 30 x 188 cm


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Does vacuum compression affect my mattress?

The responsive foams we use are designed to provide years of optimal performance, which means we’re able to compress the Sonno mattress without impairing its core structure.

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How does the mattress fit into the box?

We use advanced vacuum compression technology to package and roll our mattresses to fit into a compact box. Once released from its packaging, the mattress will expand and return to its original size within a few hours.

Price and Payments

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Can I have a discount?

We do not offer any discounts on Sonno at the moment. You can rest assured that our prices are honest and you will get the best mattress at the best price! Our products are already very aggressively priced and we do not believe in offering fake discounts.

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Can I pay with my Singaporean credit card / debit card?

Definitely, yes!

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Do you offer instalment payments?

Yes! Sonno is eligible for an instalment with our partner, hoolah. It's a free payment service where you only pay what you see in four instalment. Find out more about how you can make an instalment via hoolah here.

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What payment methods are accepted?

We accept Visa, MasterCard, American Express cards, Apple Pay and PayPal.

Returns & Warranty

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Do you allow exchanges?

We do not allow any exchanges on sizes and between mattresses.

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Do you allow exchanges?

We have only one mattress and we do not allow any exchanges on sizes.

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Do I need to keep and return the mattress box?

There’s no need to keep the original box for a return but please keep the plastic wrap.

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Is a return free?

Yes, 100% free.

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How long does it take to receive a refund?

We will refund your money after we have received the mattress back at one of our warehouses or associated charities. The refund will be placed on the card or account that you used to make the purchase.

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How do I return my mattress?

Simply get in touch with us at support@sleepsonno.com and we’ll arrange a free pickup from your home.

There’s no need to keep the original box but please keep the plastic wrap.

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What happens to the returned mattresses?

Returned or used mattresses are never resold or re-sent to customers. Instead, we do our best to give away returned mattresses to local charities supporting the homeless and needy. Otherwise, they are sent for professional recycling or disposal.

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What does the 10-year warranty cover?

Sonno mattresses are covered by a 10-year warranty from the date of delivery and collection. This warranty is not transferable and covers only the original purchaser who continues to be the owner of the product.

This warranty covers:

  • Defects of a structural or manufacturing nature, including physical flaws in the mattress causing the foam materials to split or crack.

  • Deterioration resulting in a visible indentation or sag of one (1) inch (25mm) or larger when no weight is applied onto the mattress.

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How does the 100-night home trial work?

We understand it takes more than a few minutes to know if a mattress is right for you. That's why we offer you a 100-night sleep trial. Try our mattress and if you don’t fall in love with it, we’ll come collect it and give you a full refund. Due to the time it takes your body to adjust to a new mattress, we have a minimum requirement that you must own the mattress for at least 25 days before initiating the return. Please note that the 100-night sleep trial is limited to one per household and cannot be used to exchange the mattress for another size. Read our Terms & Conditions section to fully understand how it works.

Shipping & Delivery

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Do you offer mattress disposal?

Yes! We do offer same-day disposal service to customers who are purchasing items from us.
 The rates are as follows, simply check the box during checkout:

Mattress Disposal service is at $50 paid directly to our driver.


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How long will it take for my Sonno mattress to arrive?

Only 2 working days from the moment you place the order!

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Can I pick up the mattress by myself?

Our warehouse is located in Singapore and we deliver with a third-party courier. Everything is already organised for you. However, you can get in touch with us and we’ll see how we can help.

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Can I change my delivery address after placing the order?

The delivery address can be changed as long as your order has not been dispatched for delivery. Once dispatched, it may be difficult for us to change the details, but do get in touch with us and we’ll see how we can help.

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What happen if I’m not at home to receive my Sonno?

If the delivery is scheduled and you are not at home during the determined time, we reserve the right to charge $50 as compensation fee if the mattress will be returned.

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Can I choose a specific delivery date and time?

Yes! We deliver with a third-party courier and you can select date and time before checkout.

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Is the shipping free in Singapore?

Yes, 100% free.

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Do you ship outside Singapore?

Unfortunately, at the moment we only ship in Singapore and Malaysia. However, follow us on Facebook, we will keep you posted!

The pillow

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Where is the Sonno Pilllow made?

The Sonno pillow is designed in Italy and made by our trusted friends in China.

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What is the Sonno Pillow made of?

Our pillow's core is made from 100% polyurethane memory foam. The foam meets CertiPUR-US® program standards for content, emissions and durability, and is analysed by independent, accredited testing laboratories. The cover is made of ultra-premium Outlast® fabrics that provide comfort, stretch and flexibility. What sets our mattress apart is that it is handcrafted to be incredibly soft and methodically breathable. For your convenience, the durable cover is easily removable for cleaning.

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What makes the Sonno Pillow different?

The Sonno pillow is made of one memory foam piece designed to maintain a specific structure to support your head and neck no matter how you sleep. Fill pillows use a variety of materials (cotton, down, polyester, etc.) to make up the inside of a pillow but often need maintenance to keep their shape.

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How do I wash my Sonno Pillow?

First, remove the cover from the foam. You can machine wash the cover, in cool water with a mild detergent and a tumble dry on low.

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What’s the best pillow for my sleep position?

Sonno sets out to design a single pillow that could accommodate all sleeping positions. Whether you like to sleep on your side, back or stomach, you will feel supported by The Sonno Pillow.

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I don’t remember the last time I replaced my latest pillow. How do I know I need a new one?

Experts recommend replacing your pillow every one to three years — but we understand that doesn’t always happen! If your head doesn’t feel supported, you need a new pillow. No matter what position you lie in, the pillow should be under your head (not your shoulders) and its thickness must keep your head to be in a normal position.

Uncategorized

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Do you have a showroom?

Unfortunately, no. We believe trying a mattress for 5-10 minutes in a showroom is not enough to tell if a mattress suits you or not. On the bright side, we offer you to try the mattress at home with our risk-free 100-night trial. If you don't love it, you can return it for a full refund. We will even pick up your return for free.

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Why we exist?

You undoubtedly know that selecting a mattress is often a tedious, complicated old-fashioned process. In the past, you may have ended up buying what an unreputable salesman was pushing, someone who cared more about his or her financial bottom line than your true comfort. Maybe you had the opportunity to lie on a mattress for a few minutes before the purchase, or maybe you didn’t, but either way it wasn’t enough time to allow for such a critical, life-altering decision. No more.

Sonno is different. We make having a great night’s sleep easy. You conveniently order online, the exceptional mattress comes in a box and you try it in the comfort of your home for 100 wonderful nights, risk free.

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What's behind the Sonno name?

‘Sonno’ was chosen as a name because it’s Italian for ‘slumber’. Your bed is your intimate and personal space where you should feel relaxed, safe and utterly at ease. We don't take that for granted and have made it our mission to live up to that promise every single day.